Phone Systems and the Outsource Sportsbook

The simple act of picking up the phone and calling someone seems like a very random act. Most people take it for granted that it can be done at any moment. However, when phones go down, it’s a striking reminder of how reliant we are on technology. Customer service outsourcing is especially reliant on call center phone systems.

For gambling agents choosing an offshore sportsbook, it is especially important to consider the phone systems of the various price per head sportsbooks. Outside of the US, phone lines are much more susceptible to problems as the infrastructure of developing countries, where an offshore sportsbook is most likely located, is generally lacking.

The worst possible thing that could happen to a gambling agents client is if they call to place a bet but can’t get through because all phone lines are either busy or down. At our company, we have taken drastic measures to assure that our call center phone systems are NEVER busy or down because this drastically affects the bookie business. How have we done this?

First of all, we have several phone lines. When the first phone line reaches its maximum capacity of callers, the next caller goes to the next phone line. This assures our gambling agents that our phones will never be busy.

Next, we have a variety of different types of call center phone systems including local, voice over IP and satellite phones. If local phone lines are having issues, then the voice over IP lines can easily cover them. If voice over IP lines are having issues then our satellite phones will easily cover us. Satellite phone technology is extremely expensive to buy and use and, therefore, many companies are not willing to invest in it. You should ask any offshore sportsbook that you’re interested in working with if they use satellite phone technology as this is the only way to be absolutely sure that your clients (performing PPH betting) will never have to deal with a situation in which they can’t place bets.